Usability Testing Essentials

Ready, Set...Test!

Author: Carol M. Barnum

Publisher: Elsevier

ISBN: 9780123785534

Category: Computers

Page: 408

View: 7759

Usability Testing Essentials provides readers with the tools and techniques needed to begin usability testing or to advance their knowledge in this area. The book begins by presenting the essentials of usability testing, which include focusing on the user and not the product; knowing when to conduct small or large studies; and thinking of usability as hill climbing. It then reviews testing options and places usability testing into the context of a user-centered design (UCD). It goes on to discuss the planning, preparation, and implementation of a usability test. The remaining chapters cover the analysis and reporting of usability test findings, and the unique aspects of international usability testing. This book will be useful to anyone else involved in the development or support of any type of product, such as software or web developers, engineers, interaction designers, information architects, technical communicators, visual or graphic designers, trainers, user-assistance specialists, and instructional technologists. Provides a comprehensive, step-by-step guide to usability testing, a crucial part of every product’s development The fully updated four-color edition now features important usability issues such as international testing, persona creation, remote testing, and accessibility Follow-up to Usability Testing and Research (9780205315192, Longman, 2001), winner of the highest-level award from the Society for Technical Communication
Posted in Computers

Usability Testing Essentials

Ready, Set-- Test!

Author: Carol M. Barnum

Publisher: Morgan Kaufmann

ISBN: 9780123750921

Category: Computers

Page: 382

View: 492

"Carol Barnum has done a wonderful job of distilling her research, consulting, and teaching experience into this very lively, practical book on how to do usability testing. You get up-to-date, step-by-step help with lots of variations to suit your own situation. You see each part in action through the running case study. If you have a global market, you'll especially want the chapter on international usability testing. This is a great addition to the usability toolkit." ---Janice (Ginny) Redish, Charter member of the UPA, author of Letting Go of the Words: Writing Web Content that Works "Carol is a rare breed, both an academic and a practitioner. Her voice of experience comes across clearly, backed by references that illustrate where and who our methods came from. Newcomers to usability testing will find a solid introduction; while those more experienced will find unexpected insights into the field."---Carolyn Snyder, Snyder Consulting "What makes so many products so difficult for the average person to use?" Carol Barnum addresses this problem in her introduction to this book. Too many perfectly functioning products are being returned because they are not usable---thorough usability testing is the key to building usability into products from the ground up. But what do we do if under a strict budget and time constraints? How do we properly prepare, test, analyze, and measure across a multitude of cultures, generations, and countries? There are many different testing methods and numerous situations in which to test; however, all are grounded in the same basics of usability testing. Usability Testing Essentials presents a practical, step-by-step approach to learning the entire process of planning and conducting a usability test. It also explains how to analyze and apply the results and what to do when confronted with budgetary and time restrictions. This is the ideal book for anyone involved in usability or user-centered design---from students to seasoned professionals. Provides complete details about usability testing---a crucial part of every product's development Presents a step-by-step approach to the entire process of planning and conducting a usability test---an essential component to designing usable products Follow-up to Usability Testing and Research (Longman, 2001)---winner of the highest-level award from the Society for Technical Communication
Posted in Computers

User-Centered Technology

A Rhetorical Theory for Computers and Other Mundane Artifacts

Author: Robert R. Johnson

Publisher: SUNY Press

ISBN: 9780791439319

Category: Computers

Page: 195

View: 5062

Presents a theoretical model for examining technology through a user perspective.
Posted in Computers

Handbook of Usability Testing

How to Plan, Design, and Conduct Effective Tests

Author: Jeffrey Rubin,Dana Chisnell

Publisher: John Wiley & Sons

ISBN: 1118080408

Category: Computers

Page: 384

View: 8403

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
Posted in Computers

Beyond the Usability Lab

Conducting Large-scale Online User Experience Studies

Author: William Albert,Thomas Tullis,Donna Tedesco

Publisher: Morgan Kaufmann

ISBN: 9780080953854

Category: Computers

Page: 328

View: 536

Usability testing and user experience research typically take place in a controlled lab with small groups. While this type of testing is essential to user experience design, more companies are also looking to test large sample sizes to be able compare data according to specific user populations and see how their experiences differ across user groups. But few usability professionals have experience in setting up these studies, analyzing the data, and presenting it in effective ways. Online usability testing offers the solution by allowing testers to elicit feedback simultaneously from 1,000s of users. Beyond the Usability Lab offers tried and tested methodologies for conducting online usability studies. It gives practitioners the guidance they need to collect a wealth of data through cost-effective, efficient, and reliable practices. The reader will develop a solid understanding of the capabilities of online usability testing, when it’s appropriate to use and not use, and will learn about the various types of online usability testing techniques. *The first guide for conducting large-scale user experience research using the internet *Presents how-to conduct online tests with 1000s of participants – from start to finish *Outlines essential tips for online studies to ensure cost-efficient and reliable results
Posted in Computers

Usability testing and research

Author: Carol M. Barnum

Publisher: Longman Pub Group

ISBN: 9780205315192

Category: Computers

Page: 428

View: 4534

Built on a solid foundation of current research in the field, Usability Testing and Research provides a comprehensive, up-to-date perspective in this increasingly important area of technical communication. Based on the most current research in the field, this book reflects the most recent developments and studies on this topic available. Sidebars throughout the book catch the attention of the readers and highlight key concepts in the text. A chapter on web testing provides coverage of what is now the hottest area in usability testing. End of chapter discussions and exercises reinforce learning. Frequent examples of planning, conducting, and reporting usability tests present current samples of projects. An appendix on teamwork gives pertinent advice in an area neglected by other texts: building and coordinating cross-functional teams for usability testing. For those interested in usability testing and research.
Posted in Computers

Developing Quality Technical Information

A Handbook for Writers and Editors

Author: Michelle Carey,Moira McFadden Lanyi,Deirdre Longo,Eric Radzinski,Shannon Rouiller,Elizabeth Wilde

Publisher: Pearson Education

ISBN: 0133118975

Category: Computers

Page: 587

View: 8885

The #1 Guide to Excellence in Technical Communication--Fully Updated for Embedded Assistance, Mobile, Search, Multimedia, and MoreDirect from IBM's own content design experts, this guide shows you how to design product interfaces and technical information that always place users front and center. This edition has been fully revised to help you consistently deliver the right content at the right time. You'll master today's best practices to apply nine essential characteristics of high-quality technical information: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Coverage IncludesAdvocating for users throughout the entire product development processDelivering information in an ordered manner by following progressive disclosure techniquesOptimizing content so that users can find it from anywhereStreamlining information for mobile deliveryHelping users right where they areWhether you're a writer, editor, information architect, user experience professional, or reviewer, this book shows you how to create great technical information, from the product design to the user interface, topics, and other media. Thoroughly revised and updatedExtensive new coverage of self-documenting interfaces and embedded assistanceUpdated practical guidelines and checklistsHundreds of new examples.
Posted in Computers

Usability Testing for Survey Research

Author: Emily Geisen,Jennifer Romano Bergstrom

Publisher: Morgan Kaufmann

ISBN: 0128036818

Category: Computers

Page: 250

View: 7167

Usability Testing for Survey Research provides researchers with a guide to the tools necessary to evaluate, test, and modify surveys in an iterative method during the survey pretesting process. It includes examples that apply usability to any type of survey during any stage of development, along with tactics on how to tailor usability testing to meet budget and scheduling constraints. The book's authors distill their experience to provide tips on how usability testing can be applied to paper surveys, mixed-mode surveys, interviewer-administered tools, and additional products. Readers will gain an understanding of usability and usability testing and why it is needed for survey research, along with guidance on how to design and conduct usability tests, analyze and report findings, ideas for how to tailor usability testing to meet budget and schedule constraints, and new knowledge on how to apply usability testing to other survey-related products, such as project websites and interviewer administered tools. Explains how to design and conduct usability tests and analyze and report the findings Includes examples on how to conduct usability testing on any type of survey, from a simple three-question survey on a mobile device, to a complex, multi-page establishment survey Presents real-world examples from leading usability and survey professionals, including a diverse collection of case studies and considerations for using and combining other methods Discusses the facilities, materials, and software needed for usability testing, including in-lab testing, remote testing, and eye tracking
Posted in Computers

Measuring the User Experience

Collecting, Analyzing, and Presenting Usability Metrics

Author: William Albert,Thomas Tullis

Publisher: Newnes

ISBN: 0124157920

Category: Computers

Page: 320

View: 7273

Measuring the User Experience was the first book that focused on how to quantify the user experience. Now in the second edition, the authors include new material on how recent technologies have made it easier and more effective to collect a broader range of data about the user experience. As more UX and web professionals need to justify their design decisions with solid, reliable data, Measuring the User Experience provides the quantitative analysis training that these professionals need. The second edition presents new metrics such as emotional engagement, personas, keystroke analysis, and net promoter score. It also examines how new technologies coming from neuro-marketing and online market research can refine user experience measurement, helping usability and user experience practitioners make business cases to stakeholders. The book also contains new research and updated examples, including tips on writing online survey questions, six new case studies, and examples using the most recent version of Excel. Learn which metrics to select for every case, including behavioral, physiological, emotional, aesthetic, gestural, verbal, and physical, as well as more specialized metrics such as eye-tracking and clickstream data Find a vendor-neutral examination of how to measure the user experience with web sites, digital products, and virtually any other type of product or system Discover in-depth global case studies showing how organizations have successfully used metrics and the information they revealed Companion site, www.measuringux.com, includes articles, tools, spreadsheets, presentations, and other resources to help you effectively measure the user experience
Posted in Computers

Letting Go of the Words

Writing Web Content that Works

Author: Janice Redish

Publisher: Elsevier

ISBN: 0123859301

Category: Computers

Page: 368

View: 6755

"Learn how to have great conversations through your site or app. Meet your business goals while satisfying your site visitors' needs. Learn how to create useful and usable content from the master - Ginny Redish. Ginny's easy-to-read style will teach you how to plan, organize, write, design, and test your content"--
Posted in Computers

Managing Enterprise Content

A Unified Content Strategy

Author: Ann Rockley,Charles Cooper

Publisher: New Riders

ISBN: 0132931648

Category: Computers

Page: 384

View: 5355

Smartphones, eBook readers, and tablet computers like the Apple iPad have forever changed the way people access and interact with content. Your customers expect the content you provide them to be adaptive --responding to the device, their location, their situation, and their personalized needs. Authors Ann Rockley and Charles Cooper provide insights and guidelines that will help you develop a unified content strategy—a repeatable, systematic plan that can help you reach your customers, anytime, anywhere, on any device. This up-to-date new edition of Managing Enterprise Content helps you: Determine business requirements Build your vision Design content that adapts to any device Develop content models, metadata, and workflow Put content governance in place Adapt to new and changed roles Identify tools requirements With this book you’ll learn to design adaptable content that frees you from the tyranny of an ever increasing array of devices.
Posted in Computers

Usability Testing of Medical Devices, Second Edition

Author: Michael E. Wiklund, P.E.,Jonathan Kendler,Allison Y. Strochlic

Publisher: CRC Press

ISBN: 1466595892

Category: Medical

Page: 455

View: 1108

Usability Testing of Medical Devices covers the nitty-gritty of usability test planning, conducting, and results reporting. The book also discusses the government regulations and industry standards that motivate many medical device manufacturers to conduct usability tests. Since publication of the first edition, the FDA and other regulatory groups have modified their regulations and expectations regarding how medical device manufacturers should approach usability testing. Reflecting these changes, this Second Edition provides updated guidance to readers with an interest or direct role in conducting a usability test of a medical device or system. Key updates involve the 2011 FDA guidance on human factors engineering, requirements set forth by the third edition of IEC 60601 and closely related IEC 62366-1:2015, linking usability test tasks to risk analysis results, and analyzing root causes of use errors that occur during usability tests. Written by seasoned human factors specialists, Usability Testing of Medical Devices, Second Edition is an informative, practical, and up-to-date handbook for conducting usability tests of medical devices. The book helps ensure a smooth and painless development process—and thus, safe and effective medical devices.
Posted in Medical

Handbook of Human Factors Testing and Evaluation

Author: Samuel G. Charlton,Thomas G. O'Brien

Publisher: CRC Press

ISBN: 0805832904

Category: Technology & Engineering

Page: 568

View: 3577

Like the first edition, the revision of this successful Handbook responds to the growing need for specific tools and methods for testing and evaluating human-system interfaces. Indications are that the market for information on these tools and applications will continue to grow in the 21st century. One of the goals of offering a second edition is to expand and emphasize the application chapters, providing contemporary examples of human factors test and evaluation (HFTE) enterprises across a range of systems and environments. Coverage of the standard tools and techniques used in HFTE have been updated as well. New features of the Handbook of Human Factors Testing and Evaluation include: *new chapters covering human performance testing, manufacturing ergonomics, anthropometry, generative design methods, and usability testing; *updated tools and techniques for modeling, simulation, embedded testing, training assessment, and psychophysiological measurement; *new applications chapters presenting human factors testing examples in aviation and avionics, forestry, road safety, and software systems; and *more examples, illustrations, graphics and tables have been added. The orientation of the current work has been toward breadth of coverage rather than in-depth treatment of a few issues or techniques. Experienced testers will find much that is familiar, as well as new tools, creative approaches, and a rekindled enthusiasm. Newcomers will discover the diversity of issues, methods, and creative approaches that make up the field. In addition, the book is written in such a way that individuals outside the profession should learn the intrinsic value and pleasure in ensuring safe, efficient, and effective operation, as well as increased user satisfaction through HFTE.
Posted in Technology & Engineering

User and Task Analysis for Interface Design

Author: JoAnn T. Hackos,Janice C. Redish

Publisher: Wiley

ISBN: N.A

Category: Computers

Page: 512

View: 9145

"Hackos and Redish wisely offer us the three things we most need about user and task analysis: practical advice, practical advice, and practical advice." -Ben Shneiderman, University of Maryland "This book is well written, thorough, and loaded with techniques, examples, and resources that bring analysis to everyone." -Marcia L. Conner, Director of Usability & Learnability PeopleSoft, Inc. User and Task Analysis for Interface Design helps you design a great user interface by focusing on the most important step in the process -the first one. You learn to go out and observe your users at work, whether they are employees of your company or people in customer organizations. You learn to find out what your users really need, not by asking them what they want, but by going through a process of understanding what they are trying to accomplish. JoAnn Hackos and Janice (Ginny) Redish, internationally known experts in usable design, take you through a step-by-step process to conduct a user and task analysis. You learn: * How interface designers use user and task analysis to build successful interfaces * Why knowledge of users, their tasks, and their environments is critical to successful design * How to prepare and set up your site visits * How to select and train your user and task analysis team * What observations to make, questions to ask, and questions to avoid * How to record and report what you have learned to your development team members * How to turn the information you've gathered into design ideas * How to create paper prototypes of your interface design * How to conduct usability tests with your prototypes to find out if you're on the right track. This book includes many examples of design successes and challenges for products of every kind.
Posted in Computers

Eyetracking Web Usability

Author: Jakob Nielsen,Kara Pernice

Publisher: New Riders

ISBN: 9780321714077

Category: Computers

Page: 456

View: 6584

Eyetracking Web Usability is based on one of the largest studies of eyetracking usability in existence. Best-selling author Jakob Nielsen and coauthor Kara Pernice used rigorous usability methodology and eyetracking technology to analyze 1.5 million instances where users look at Web sites to understand how the human eyes interact with design. Their findings will help designers, software developers, writers, editors, product managers, and advertisers understand what people see or don’t see, when they look, and why. With their comprehensive three-year study, the authors confirmed many known Web design conventions and the book provides additional insights on those standards. They also discovered important new user behaviors that are revealed here for the first time. Using compelling eye gaze plots and heat maps, Nielsen and Pernice guide the reader through hundreds of examples of eye movements, demonstrating why some designs work and others don’t. They also provide valuable advice for page layout, navigation menus, site elements, image selection, and advertising. This book is essential reading for anyone who is serious about doing business on the Web.
Posted in Computers

The Culturally Customized Web Site

Customizing Web Sites for the Global Marketplace

Author: Nitish Singh,Arun Pereira

Publisher: Routledge

ISBN: 0750678496

Category: Business & Economics

Page: 163

View: 415

Provides a methodology to achieve cultural customization in international web site design. A tool for helping executives successfully localize their web sites for countries and cultures around the world. Accessible to readers at various levels.
Posted in Business & Economics

Rocket Surgery Made Easy

The Do-It-Yourself Guide to Finding and Fixing Usability Problems

Author: Steve Krug

Publisher: New Riders

ISBN: 9780321702845

Category: Computers

Page: 168

View: 8176

It's been known for years that usability testing can dramatically improve products. But with a typical price tag of $5,000 to $10,000 for a usability consultant to conduct each round of tests, it rarely happens. In this how-to companion to Don't Make Me Think: A Common Sense Approach to Web Usability, Steve Krug spells out a streamlined approach to usability testing that anyone can easily apply to their own Web site, application, or other product. (As he said in Don't Make Me Think, "It's not rocket surgery".) Using practical advice, plenty of illustrations, and his trademark humor, Steve explains how to: Test any design, from a sketch on a napkin to a fully-functioning Web site or application Keep your focus on finding the most important problems (because no one has the time or resources to fix them all) Fix the problems that you find, using his "The least you can do" approach By paring the process of testing and fixing products down to its essentials ("A morning a month, that's all we ask"), Rocket Surgery makes it realistic for teams to test early and often, catching problems while it's still easy to fix them. Rocket Surgery Made Easy adds demonstration videos to the proven mix of clear writing, before-and-after examples, witty illustrations, and practical advice that made Don't Make Me Think so popular.
Posted in Computers

Cost-justifying Usability

An Update for an Internet Age

Author: Randolph G. Bias,Deborah J. Mayhew

Publisher: Morgan Kaufmann

ISBN: 0120958112

Category: Business & Economics

Page: 660

View: 3175

Advice from the experts on how to justify time and money spent on usability!
Posted in Business & Economics

Effective Software Test Automation

Developing an Automated Software Testing Tool

Author: Kanglin Li,Mengqi Wu

Publisher: John Wiley & Sons

ISBN: 9780782151015

Category: Computers

Page: 408

View: 9273

"If you'd like a glimpse at how the next generation is going to program, this book is a good place to start." —Gregory V. Wilson, Dr. Dobbs Journal (October 2004) Build Your Own Automated Software Testing Tool Whatever its claims, commercially available testing software is not automatic. Configuring it to test your product is almost as time-consuming and error-prone as purely manual testing. There is an alternative that makes both engineering and economic sense: building your own, truly automatic tool. Inside, you'll learn a repeatable, step-by-step approach, suitable for virtually any development environment. Code-intensive examples support the book's instruction, which includes these key topics: Conducting active software testing without capture/replay Generating a script to test all members of one class without reverse-engineering Using XML to store previously designed testing cases Automatically generating testing data Combining Reflection and CodeDom to write test scripts focused on high-risk areas Generating test scripts from external data sources Using real and complete objects for integration testing Modifying your tool to test third-party software components Testing your testing tool Effective Software Test Automation goes well beyond the building of your own testing tool: it also provides expert guidance on deploying it in ways that let you reap the greatest benefits: earlier detection of coding errors, a smoother, swifter development process, and final software that is as bug-free as possible. Written for programmers, testers, designers, and managers, it will improve the way your team works and the quality of its products.
Posted in Computers

Computer System Reliability

Safety and Usability

Author: B.S. Dhillon

Publisher: CRC Press

ISBN: 1466573139

Category: Computers

Page: 249

View: 9276

Computer systems have become an important element of the world economy, with billions of dollars spent each year on development, manufacture, operation, and maintenance. Combining coverage of computer system reliability, safety, usability, and other related topics into a single volume, Computer System Reliability: Safety and Usability eliminates the need to consult many different and diverse sources in the hunt for the information required to design better computer systems. After presenting introductory aspects of computer system reliability such as safety, usability-related facts and figures, terms and definitions, and sources for obtaining useful information on computer system reliability, safety, and usability, the book: Reviews mathematical concepts considered useful to understanding subsequent chapters Presents various introductory aspects of reliability, safety, and usability and computer system reliability basics Covers software reliability assessment and improvement methods Discusses important aspects of software quality and human error and software bugs in computer systems Highlights software safety and Internet reliability Details important aspects of software usability including the need for considering usability during the software development phase, software usability engineering process, software usability inspection methods, software usability test methods, and guidelines for conducting software usability testing Elucidates web usability facts and figures, common design errors, web page design, tools for evaluating web usability, and questions to evaluate website message communication effectiveness Examines important aspects of computer system life cycle costing Written by systems reliability expert B.S. Dhillon, the book is accessible to all levels of readership, making it useful to beginners and seasoned professionals alike. Reflecting practical trends in computer engineering especially in the area of software, Dhillon emphasizes the importance of usability in software systems and expands reliability to web usability and management. It provides methods for designing systems with increased reliability, safety, and usability.
Posted in Computers