ITIL Service Lifecycle Publication Suite [print]

Author: Stationery Office (Great Britain)

Publisher: Stationery Office/Tso

ISBN: 9780113313235

Category: Business & Economics

Page: 1959

View: 2963

This pack contains one copy of five titles: ITIL service design (ISBN 9780113313051); ITIL service operation (ISBN 9780113313075); ITIL service strategy (ISBN 9780113313044); ITIL service transition (ISBN 9780113313068); ITIL continual service improvement (ISBN 9780113313082). On covers and title pages: ITIL. Best management practice
Posted in Business & Economics

ITIL Service Design

Author: Great Britain. Cabinet Office

Publisher: Stationery Office/Tso

ISBN: 9780113313051

Category: Business & Economics

Page: 442

View: 3660

The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This edition updates design principles for applications, infrastructure, processes and resources, as well as sourcing models. Service managers will also find guidance on the engineering of sound requirements, supplier management and design considerations for outsourcing.
Posted in Business & Economics

ITIL Service Strategy

Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313044

Category: Business & Economics

Page: 483

View: 7617

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.
Posted in Business & Economics

Itil Lifecycle Publication Suite, Version 3

Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design

Author: Great Britain. Office of Government Commerce

Publisher: Stationery Office/Tso

ISBN: 9780113310500

Category: Business & Economics

Page: 5

View: 2020

The new core ITIL titles have been commissioned and structured to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. Publications in the Suite: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement. The suite of titles offers considerable costs savings against purchasing all five titles individually.
Posted in Business & Economics

ITIL® Service Management

Implementation and Operation

Author: Ahmad K. Shuja

Publisher: Taylor & Francis US

ISBN: 1420089390

Category: Computers

Page: 554

View: 6370

Who are our customers? What services do we offer our customers and are they willing to pay for these? Would our customers choose another provider? Do we measure our performance in terms of our customers' business performance? Does our governance model allow us to identify and make wise investments? Do we need to align ourselves and integrate with our customers? Where do we start? How can we achieve it while making business benefits transparent and keeping the sponsorship alive? Answering these questions and more, ITIL® Service Management: Implementation and Operation focuses on how to achieve the best return from your IT service management implementation investment, in the least possible time. It discusses the key challenges organizations experience as they leverage ITIL® Version 3 to achieve desired transformations—including the approaches adopted to address those challenges. It includes templates, checklists, implementation patterns, and detailed plans for each pattern to kick start your implementation efforts. Detailing the components needed to implement, operate, and optimize ITIL service management, the text explains the organizational architecture required to achieve Business-IT integration within ITIL. Complete with case studies, examples, problems, and access to additional resources on the author’s website, the book illustrates how to achieve service management excellence with ITIL—in a way that’s seamless to your customers and enables the delivery of business value effectively, visibly, and efficiently.
Posted in Computers

ITIL Service Transition

Author: Great Britain. Cabinet Office,Great Britain. Stationery Office

Publisher: Stationery Office/Tso

ISBN: 9780113313068

Category: Business & Economics

Page: 347

View: 3533

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.
Posted in Business & Economics

ITIL Service Operation

[German Translation]

Author: Great Britain: Cabinet Office,Randy Steinberg

Publisher: N.A

ISBN: 9780113314034


Page: 417

View: 3351

This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
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Key Element Guide ITIL Service Design

Author: Lou Hunnebeck,Great Britain: Cabinet Office

Publisher: It Infrastructure Library

ISBN: 9780113313617

Category: Computers

Page: 129

View: 7137

The Service Design Key Element Guide provides a handy reference to the content contained within the core ITIL Service Design guidance and summarises its key elements. 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes
Posted in Computers

ITIL Service Lifecycle Publication Suite

[German Translation]

Author: Great Britain: Cabinet Office

Publisher: N.A

ISBN: 9780113314072


Page: N.A

View: 690

This pack contains one copy each of five German translations: ITIL service design (ISBN 9780113313884); ITIL service operation (ISBN 9780113314034); ITIL service strategy (ISBN 9780113313853); ITIL service transition (ISBN 9780113314010); ITIL continual service improvement (ISBN 9780113314058) which are translations of English 2011 editions
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Servicing ITIL

A Handbook of IT Services for ITIL Service Managers and Practitioners

Author: Randy A. Steinberg

Publisher: Trafford on Demand Pub

ISBN: 9781425140328

Category: Computers

Page: 238

View: 7181

Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure!
Posted in Computers

ITIL Practitioner Guidance (Japanese Edition)

Author: AXELOS.

Publisher: N.A

ISBN: 9780113315291

Category: ITIL (programme)

Page: 198

View: 477

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios. The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean, Agile etc. The publication shows how following the CSI (continual service improvement) approach, and how the core skills of organizational change management, communication, metrics and measurement, can underpin successful ITSM improvement initiatives.
Posted in ITIL (programme)

ITIL Foundation Handbook

[Japanese Translation of ITIL Foundation Handbook]

Author: itSMF Foundation,Claire Agutter

Publisher: N.A

ISBN: 9780113314607


Page: 276

View: 2147

Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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Foundations of ITIL®

Author: Jan van Bon,Annelies van der Veen

Publisher: Van Haren

ISBN: 9087530579

Category: Education

Page: 382

View: 3739

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:
Posted in Education

Basic Clinical Laboratory Techniques

Author: Barbara H. Estridge,Anna P. Reynolds

Publisher: Cengage Learning

ISBN: 1111138362

Category: Medical

Page: 816

View: 5669

BASIC CLINICAL LABORATORY TECHNIQUES, Sixth Edition teaches prospective laboratory workers and allied health care professionals the basics of clinical laboratory procedures and the theories behind them. Performance-based to maximize hands-on learning, this work-text includes step-by-step instruction and worksheets to help users understand laboratory tests and procedures ranging from specimen collection and analysis, to instrumentation and CLIA and OSHA safety protocols. Students and working professionals alike will find BASIC CLINICAL LABORATORY TECHNIQUES an easy-to-understand, reliable resource for developing and refreshing key laboratory skills. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Posted in Medical

Key Element Guide ITIL Continual Service Improvement [pack Of 10]

Author: Vernon Lloyd

Publisher: TSO

ISBN: 9780113313693


Page: 101

View: 8797

The Continual Service Improvement Key Element Guide provides a handy reference to the content contained within the core ITIL Continual Service Improvement guidance and summarises its key elements. Continual Service Improvement delivers consistent, repeatable process activities as part of service quality; ITIL has always emphasized the importance of continual service improvements. Focusing on the process elements involved in identifying and introducing service management improvements, the continual service improvement stage of the lifecycle also deals with issues surrounding service retirement
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Passing Your Itil Managing Across the Lifecycle Exam Book

Author: Anthony T. Orr,Axelos

Publisher: It Infrastructure Library

ISBN: 9780113314386

Category: Business & Economics

Page: 143

View: 9847

Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification. Designed to support accredited training, this publication contains guidance on how to prepare for your course and the exam, and includes a sample case study and practice questions to test your knowledge. Beyond the exam, it provides guidance and support as you concentrate on applying the service lifecycle to the IT service management challenges, improvements, programmes and projects within your own organization. It is recommended reading for anyone interested in furthering their understanding of ITIL and IT service management
Posted in Business & Economics

ASPC Manual of Preventive Cardiology

Author: Ezra A. Amsterdam, MD,Roger S. Blumenthal, MD, FACC, FAHA,Nathan D. Wong, PhD, FACC, FAHA, FNLA

Publisher: Demos Medical Publishing

ISBN: 1617051411

Category: Medical

Page: 296

View: 5915

Endorsed by the American Society for Preventive Cardiology, this highly practical resource focuses on the application of current guidelines and practice standards in the clinical management of cardiovascular risk factors. The Manual presents concise descriptions of each major cardiovascular risk factor, and practical, to-the-point discussions of current best practices in clinical management. In addition, the Manual includes chapters on peripheral arterial disease, stroke, smoking, contemporary cardiovascular imaging, heart failure, metabolic syndrome, thrombosis, nutrition, special populations, novel risk factors, and psychosocial stress. Throughout the Manual, recommendations are based on the most recent prevention guidelines of the American College of Cardiology and American Heart Association, including those on Risk Assessment, Lifestyle Recommendations, Blood Cholesterol, and Obesity, as well as the new guidelines on Hypertension. Chapter authors are recognized leaders in each area of practice, and special efforts have been made by the authors and editors to ensure that the content of all chapters is as up-to-date as possible. Key Features: ■ Presents a highly practical focus on the application of current guidelines and practice standards regarding cardiovascular risk factors ■ Recommendations based on the most recent prevention guidelines ■ Authored by recognized leaders in the field ■ Covers all major cardiovascular risk factors, key methodologies in risk assessment, and special issues regarding specific patient populations
Posted in Medical

Operational Support and Analysis

ITIL Intermediate Capability Handbook, [pack of 10 Copies]

Author: Stationery Office,Alison Cartlidge

Publisher: N.A

ISBN: 9780113314300


Page: N.A

View: 4330

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available
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Understanding Food: Principles and Preparation

Author: Amy Christine Brown

Publisher: Cengage Learning

ISBN: 1337672351

Category: Health & Fitness

Page: 704

View: 2733

UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is ideal for an undergraduate course that covers the basic elements of food preparation, food service and food science. Contemporary and comprehensive in coverage, this best-selling food fundamentals text thoroughly explores the science of food through core material on food selection and evaluation, food safety and food chemistry. The sixth edition discusses classification, composition, selection, purchasing and storage for a range of traditional food items, and explores the various aspects of food service, including meal planning, basic food preparation, equipment, food preservation and government regulations. A new rich illustration and full-color photo program and unique pedagogical features make the information easily understandable and interesting to students. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
Posted in Health & Fitness