Difficult Conversations

How to Discuss what Matters Most

Author: Douglas Stone,Sheila Heen,Bruce Patton

Publisher: Penguin

ISBN: 0143118447

Category: Psychology

Page: 315

View: 6267

The authors cover difficult situations in both personal and professional life.
Posted in Psychology

Difficult Conversations

How to Discuss What Matters Most

Author: Douglas Stone,Bruce Patton,Sheila Heen

Publisher: Penguin

ISBN: 1101496762

Category: Psychology

Page: 352

View: 6838

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.
Posted in Psychology

Difficult Conversations

How to Discuss what Matters Most

Author: Douglas Stone,Bruce Patton,Sheila Heen

Publisher: Penguin

ISBN: 9780140288520

Category: Business & Economics

Page: 250

View: 8441

Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.
Posted in Business & Economics

Thanks for the Feedback

The Science and Art of Receiving Feedback Well

Author: Douglas Stone,Sheila Heen

Publisher: Penguin

ISBN: 0143127136

Category: Business & Economics

Page: 348

View: 8702

Drawing on ten years of working with businesses, nonprofits, governments, and families, the authors combine the latest insights from neuroscience and psychology with practical advice to explain how to turn feedback into productive listening and learning.
Posted in Business & Economics

Rebels at Work

A Handbook for Leading Change from Within

Author: Lois Kelly,Carmen Medina,Debra Cameron

Publisher: "O'Reilly Media, Inc."

ISBN: 1491903910

Category: Business & Economics

Page: 182

View: 4844

Ready to stand up and create positive change at work, but reluctant to speak up? True leadership doesn’t always come from a position of power or authority. By teaching you skills and providing practical advice, this handbook shows you how to engage your coworkers and bosses and bring your ideas forward so that they are heard, considered, and acted upon. Authors Carmen Medina and Lois Kelly—once rebels themselves—reveal ways to navigate your workplace, avoid common mistakes and traps, and overcome the fears that may be holding you back. You can achieve more success and less frustration, help your organization do better work, and—most important—find more meaning and joy in what you do.
Posted in Business & Economics

Having Hard Conversations

Author: Jennifer Abrams

Publisher: Corwin Press

ISBN: 1452295662

Category: Education

Page: 152

View: 1431

Speak with clarity, confidence, and courage! Many educators struggle with discussing difficult issues with colleagues. This insightful book helps readers effectively lead challenging conversations with supervisees, peers, and supervisors. Emphasizing initiative and preparation as keys to a successful conversation, the author’s step-by-step approach provides: Thought-provoking questions and first-person accounts that help build communications skills Advice on overcoming personal hesitation about expressing concerns Guidance on goal setting and choosing the best “what-where-and-when” for a productive discussion Sample scripts and other interactive tools to help educators prepare for the conversation and achieve positive outcomes
Posted in Education

Getting to Yes

Negotiating Agreement Without Giving In

Author: Roger Fisher,William L. Ury,Bruce Patton

Publisher: Penguin

ISBN: 9781101539545

Category: Business & Economics

Page: 240

View: 1747

The key text on problem-solving negotiation-updated and revised Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight- forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken. From the Trade Paperback edition.
Posted in Business & Economics

Beyond Reason

Using Emotions as You Negotiate

Author: Roger Fisher,Daniel Shapiro

Publisher: Penguin

ISBN: 9781101218877

Category: Business & Economics

Page: 256

View: 4394

“Written in the same remarkable vein as Getting to Yes, this book is a masterpiece.” —Dr. Steven R. Covey, author of The 7 Habits of Highly Effective People • Winner of the Outstanding Book Award for Excellence in Conflict Resolution from the International Institute for Conflict Prevention and Resolution • In Getting to Yes, renowned educator and negotiator Roger Fisher presented a universally applicable method for effectively negotiating personal and professional disputes. Building on his work as director of the Harvard Negotiation Project, Fisher now teams with Harvard psychologist Daniel Shapiro, an expert on the emotional dimension of negotiation and author of Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts. In Beyond Reason, Fisher and Shapiro show readers how to use emotions to turn a disagreement-big or small, professional or personal-into an opportunity for mutual gain. From the Trade Paperback edition.
Posted in Business & Economics

The Power of a Positive No

How to Say No and Still Get to Yes

Author: William Ury

Publisher: Bantam

ISBN: 9780553903522

Category: Self-Help

Page: 272

View: 376

No is perhaps the most important and certainly the most powerful word in the language. Every day we find ourselves in situations where we need to say No–to people at work, at home, and in our communities–because No is the word we must use to protect ourselves and to stand up for everything and everyone that matters to us. But as we all know, the wrong No can also destroy what we most value by alienating and angering people. That’s why saying No the right way is crucial. The secret to saying No without destroying relationships lies in the art of the Positive No, a proven technique that anyone can learn. This indispensable book gives you a simple three-step method for saying a Positive No. It will show you how to assert and defend your key interests; how to make your No firm and strong; how to resist the other side’s aggression and manipulation; and how to do all this while still getting to Yes. In the end, the Positive No will help you get not just to any Yes but to the right Yes, the one that truly serves your interests. Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your coworker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully, and effectively. In today’s world of high stress and limitless choices, the pressure to give in and say Yes grows greater every day, producing overload and overwork, expanding e-mail and eroding ethics. Never has No been more needed. A Positive No has the power to profoundly transform our lives by enabling us to say Yes to what counts–our own needs, values, and priorities. Understood this way, No is the new Yes. And the Positive No may be the most valuable life skill you’ll ever learn! From the Hardcover edition.
Posted in Self-Help

Difficult Conversations (HBR 20-Minute Manager Series)

Author: Harvard Business Review

Publisher: Harvard Business Review Press

ISBN: 1633690792

Category: Business & Economics

Page: 128

View: 1830

You have to talk with a colleague about a fraught situation, but you’re worried that they’ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that’s constructive—not combative. Difficult Conversations walks you through: • Uncovering the root cause of friction • Maintaining a positive mind-set • Untangling the problem together • Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business. Also available as an ebook.
Posted in Business & Economics

Crucial Conversations Tools for Talking When Stakes Are High, Second Edition

Author: Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler

Publisher: McGraw Hill Professional

ISBN: 0071772200

Category: Business & Economics

Page: 288

View: 4890

The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive
Posted in Business & Economics

Fierce Conversations

Achieving Success at Work & in Life, One Conversation at a Time

Author: Susan Scott

Publisher: Penguin

ISBN: 9780425193372

Category: Business & Economics

Page: 287

View: 1382

Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate.
Posted in Business & Economics

Real College

The Essential Guide to Student Life

Author: Douglas Stone,Elizabeth Tippett

Publisher: Penguin

ISBN: 9780143034254

Category: Education

Page: 240

View: 7690

A practical handbook for prospective students guides readers through the pressures of college life, offering valuable advice on how to deal with incompatible roommates, academic pressures, peer pressure, parental communication, substance abuse and sex, and other important issues confronting young people. Original.
Posted in Education

Getting Past No

Negotiating Your Way from Confrontation to Cooperation

Author: William Ury

Publisher: Bantam

ISBN: 0553371312

Category: Business & Economics

Page: 189

View: 1635

Offers advice on how to negotiate with difficult people, showing readers how to stay cool under pressure, disarm an adversary, and stand up for themselves without provoking opposition
Posted in Business & Economics

Thank God for the Feedback

Using Feedback to Fuel Your Personal, Professional and Spiritual Growth

Author: Sheila Heen,Elaine Lin

Publisher: N.A

ISBN: 9780692493434

Category:

Page: 96

View: 7923

Thank God for the Feedback is designed for use as a companion resource to help individuals explore the tools offered in Thanks for the Feedback: the Science and Art of Receiving Feedback Well (Stone & Heen, 2014) in a small group setting. Join others in wrestling with feedback from all areas of life - at work, from your spouse, in-laws or kids, and from each other. This workbook provides an 8-session study exploring the biblical truths behind the practical tools and facilitates discussion for turning even the most frustrating feedback into opportunities to drive your own personal, professional and spiritual growth.
Posted in

Difficult Conversations Just for Women

Kill the Anxiety. Get What You Want.

Author: Sofia Santiago Mba,Susan Harrison

Publisher: Createspace Independent Publishing Platform

ISBN: 9781533546982

Category:

Page: 212

View: 3740

Every woman intuitively knows that the strategies recommended for men won't work for women. Men will be called leaders and women who do the same things will be called "bossy." If she says "I feel" she may be considered hormonal. People respond negatively to assertive women, whereas assertive men are admired. And when women speak out to defend their turf they're seen as "control freaks," while men, acting the same way, are seen as highly committed. Those and many more are the reasons why women avoid confrontation at all costs, make fewer requests for themselves than men, and end up not getting what they want or deserve. This book explains why traditional strategies designed with men in mind need to be adapted, and most importantly, how. This book, written by a women-only team just for women is based on ground-breaking research. Presented in a lively and entertaining style, it gives women the tools they need to handle difficult conversations and more. Did you know that compared to men women tend to self-criticize more, apologize more, and get interrupted more? Did you know that a woman's ethnicity influences the way she communicates and even the way she is perceived? Did you know that gender, personality, and cultural differences call for different strategies when it comes to dealing with difficult conversations? Sofia Santiago and Dr. Susan Harrison understand these and want to help women to conquer the hurdles that are unique to women, in the workplace and at home. When it comes to difficult conversations, women struggle to find the right balance between aggressive (a "witch") and passive (a doormat). Women want to be perceived as competent and to be liked, but sometimes the sweet point in the middle is hard to find. That's why women needed a book like this, but it wasn't available until now. Dealing with Difficult Conversations Just for Women shares cutting-edge studies and illustrative stories. Whether they make you smile or make you frown, they will certainly make you think. Learn specific techniques and wording to feel confident and assertive before, during, and after confronting a face-to-face difficult conversation.
Posted in

The Elephant in the Office

Super-Simple Strategies for Difficult Conversations at Work

Author: Diane a. Ross,Kathryn Calhoun,Nelson Dewey

Publisher: N.A

ISBN: 9780991811304

Category: Business & Economics

Page: 320

View: 8806

"A practical approach to difficult conversations in the workplace, with lots of real-life examples to keep the reader investing their time and - can you believe it? - it's actually fun to read." - Yvonne Mann, President, LeaderShifts "Helpful, concrete examples written in practical lay terms. This book will help anyone who chooses to read it." - Chris Dragseth, Director (retired), Service Canada, Human Resources and Skills Development Difficult Conversations at Work: Go from "Nightmare" to "No Problem" As a former lawyer, Diane A. Ross thought she was a difficult conversations expert... so why was she still struggling through those dreaded "tough talks" with her coworkers and colleagues? So began her revelation: the communication skills that knocked 'em dead at the negotiating table were actually destructive to her workplace relationships. Conflicts went unresolved, productivity was stifled, and communication suffered - big time. Sound familiar? The Elephant in the Office: Super-Simple Strategies for Difficult Conversations at Work is the answer for anyone who has ever wrestled with managing difficult conversations in the workplace. It's full of real-life, easy-to-implement strategies that have stood the test of time. Diane A. Ross' breezy writing style and upbeat sense of humor make this book a fun and informative read that promises to help you create real and lasting change in the workplace (so if you're looking for a dry, bore-me-to-tears-yawn-fest academic-style textbook, please look elsewhere!). Learn to: - Talk so that you are heard - Overcome the "difficult conversation jitters" - Disarm hostile coworkers - and even your boss - Boost communication within your team - Get what you want at work Handling Difficult Conversations Is About to Get a Whole Lot Less Scary/Stressful/Panic-Attack-Inducing If you have ever struggled with a coworker who wasn't pulling their weight or gotten butterflies asking for time off, this book is for you. If you have ever been faced with an unmotivated employee or a team leader who takes credit for your work, this book is for you. Whether you're dealing with a cubicle-mate with B.O., an employee stealing office supplies, a whole department getting laid off, or a team-member who always flies off the handle, The Elephant in the Office is going to get your difficult conversations moving in the right direction. Each chapter is full-to-overflowing with simple step-by-step tips backed by real-life examples, so you can see these strategies in action. Who Should Buy This Book? If you have ever had to cope with: - Anxiety asking for a raise or vacation time - Stress over having to fire someone, discuss employee performance, or give bad news - An overbearing boss - A coworker not pulling his or her weight - A smelly, dirty, crude, rude (or otherwise icky) team-member - Passive-aggressive, antagonistic, or just plain difficult coworkers or employees ...then you need this book! The Elephant in the Office is ideal for individuals hoping to achieve more in the workplace as well as executive teams and HR managers who want the very best from their employees. Handling difficult conversations is about to become a heck of a lot less painful, my friends! You're one good read away from better workplace dynamics, increased productivity, less stress, and more of what you want - out of work and out of life.
Posted in Business & Economics

Difficult People

Strategies for Dealing with Toxic People. Relationships, Taking Responsibility, Disruptive People, Jealous and Clingy, Mean People. How to Correctly Approach Difficult Personalities.

Author: Luke Gregory

Publisher: Createspace Independent Publishing Platform

ISBN: 9781534845640

Category:

Page: 62

View: 2414

Difficult People : Strategies of Dealing with Difficult Personalities and Relationships You''re about to discover how to deal with toxic people in your life. While the rest of this book will be covering specific situations and ways to deal with difficult people, there is one very important thing that must be covered first and that is your responsibility in any situation. The first thing I want to cover is how often are you meeting up with difficult people. If it is happening to you all the time then there is something very important that you are going to want to consider and I hope that I don''t offend you, but it is the truth. If it is happening all the time then maybe you are a major part of the problem. Yes, I did say that. My goal is to help you, not give you something that will just tickle your ears and make you feel good. If you find that you are in conflict all the time then as you read this book look at yourself and see if you recognize yourself in any the toxic people that will be described. If you find one that you see yourself in then you have taken the first step to healing and becoming an easier to get along with person. Many times people are difficult to get along with because of hurts, pains, abuse and other things that happened in tough childhood. They become difficult to get along with as a way of protecting themselves from being hurt more. They also don''t really like themselves, so they hurt others as a way of making themselves feel better. The only problem is that it doesn''t work and in the end they become more and more hurt and more and more difficult to get along with. Now if this isn''t you then be thankful because you are in a pretty good place emotionally and you are truly just dealing with difficult people on their end. My goal is to help you, not give you something that will just tickle your ears and make you feel good. If you find that you are in conflict all the time then as you read this book look at yourself and see if you recognize yourself in any the people that will be described. If you find one that you see yourself in then you have taken the first step to healing and becoming an easier to get along with that difficult person. Many times people are difficult to get along with because of hurts, pains, abuse and other things that happened in childhood. They become difficult to get along with as a way of protecting themselves from being hurt more. They also don''t really like themselves, so they hurt others as a way of making themselves feel better. Reading this book will change the the way you think and manage stressful situations with difficult people: How to deal with self centered people, control freaks, disruptive, clingy, needy people, complainers, jealous, procrastinators, etc. Coping Strategies For Dealing With Difficult People. How to Keep Your Cool. How to Don''t React Quickly. How to Be Proactive. How to: Proact Instead of React, Set Consequences, Have Good Personal Boundaries, Confront Behaviour Safely, Get Away. Don''t Help People At Your Own Expense. How to: Pick Your Battles, Put Humour Into It, Separate The Person From The Issue, Put The Spotlight On Them Don''t Take It Personally and Have Compassion and Patience. So much, much more information in this book. Who this book is for: People who have problems communicating with difficult people in their lives Those who have gone through a difficult moment and were blocked at a time Those who want to learn how to manage a difficult situation Those who want to learn more about the cause and effect of difficult people. I''m sure my book will guide you through your life
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Interpersonal Conflict

Ninth Edition

Author: William Wilmot,Joyce Hocker

Publisher: McGraw-Hill Higher Education

ISBN: 0077512189

Category: Language Arts & Disciplines

Page: N.A

View: 9715

Interpersonal Conflict explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts--whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.
Posted in Language Arts & Disciplines

Life-Changing Conversations

7 Strategies to Help You Talk About What Matters Most

Author: Sarah Rozenthuler

Publisher: Watkins Media Limited

ISBN: 1780282702

Category: Self-Help

Page: 272

View: 2124

Talk is our key action tool for moving forward at work and in our personal life, yet how often do we feel we've missed crucial opportunities or failed in our communication? This book explains why effective talk can be truly transformative and provides a practical guide to having the kinds of conversations that will turn your life around. Expert psychologist and coach Sarah Rozenthuler provides the seven keys to success: calling up your courage, focusing on your intention, creating positive space, speaking your truth, having a flexible style, cultivating constructive controversy, and obtaining closure. Throughout the book you will find real - life examples of problem situations, including negotiating with difficult neighbours, asking for a raise and ending a long - term relationship. The author shows through extended sample dialogue how, in each case, a difficult situation was worked through and a positive result achieved.
Posted in Self-Help